Mark Hay Realty Group

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Reviews of Mark Hay Realty Group

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  Roberto Added March 05, 2018

  ★ ☆ ☆ ☆ ☆
  Our tenancy with Mark Hay has been a nightmare from start to finish, I really wish I could give them 0 stars. Our experience was so bad that we decided to leave a flat we cherished solely because we couldn't deal with their lousy service anymore.
  
  Receiving any form of communication from them seems an optional, something they don't really have to do.
  It took them ages to fix little issues in our flat that could have been solved in a day.
  Just to give you few examples: broken microwave - 3 months to replace; broken window’s glass 7 - months to replace; broken washing machine - 5 weeks to replace.
  N.B. They started to deal with these problems only after several emails and written complaints.
  
  And there is more!
  When we moved in we’ve been given a condition report that did not reflected the actual state of the property at all. Some items were missing, the property was extremely dirty and infested with cockroaches.The pictures attached to the condition report were probably taken 5-6 years earlier and showed a brand new immaculate flat, while in reality the flat was badly maintained and most of the furniture broken. Obviously, we reported the “inaccuracies” straight away but we found out only at the end of our tenancy that no amendment was made to the original condition report.
  
  If you're looking to rent a property in Perth I highly discourage you to use Mark Hay’s services, you’ll have only headaches and you won't be looked after.
  Likewise, if you're a landlord I would look elsewhere if you want a professional property management service.
  
  Now a quick word to Mark Hay: don't reply to this review with cliches like “Our Company is keenly focused on our clients experience” or “we take customers’ feedback seriously”, because you obviously don't, you're only trying to save your reputation.
  There are online reviews written 3/4 years ago that I could have written myself and it seems like you haven't done much to improve your standards.
  During my 14 month tenancy I change 2 property managers and 2 head of property managers and the score was always the same: a terrible service. The only one who showed empathy and willingness to help was Casey Joseph. She even called me after business hours few times (and I guess she didn't have to) in order to update me on my enquiries. Let me see… what happened to her? Ah yeah, she left the company! I really wonder why!
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  Pa Wiley Added February 24, 2018

  ★ ☆ ☆ ☆ ☆
  Terrible experience. Consistently created headaches. Really need to get their act together.

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